Going downhill fast, fast, fast - Sorry, Would Identify Me Chubb Employee Review

2.0
Feb 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Pleasant co-workers, very casual dress code (Phoenix, AZ location)

Cons

I used to not only love my work at Chubb, I was proud to work for them because of their integrity and corporate mindset. Then we were bought out by ACE insurance and everything has changed. They may have kept the Chubb name but it's just a veneer over the ACE mindset. They have taken away the pension and reduced other benefits while increasing the cost to employees. They have changed the yearly review system to the extent that employees feel completely unappreciated, even if they are very high achievers. The underwriting dept has been told to write anyone for anything, no matter how risky or inappropriate. Employee groups for diversity have been banished. Morale is low and getting lower. And the CEO is a narcissistic "leader" who doesn't want to mingle with the little people. I expect both serious downturn in customer service (excellent customer serving is what Chubb was known for) and a mass exodus of experienced employees. I used to recommend Chubb to folks looking for work in any dept, at any level. No more.

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5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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