Not the same company it used to be - Underwriting Associate Chubb Employee Review

2.0
Jul 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent. Cooperative atmosphere among UWs and UAs. Flexible, in terms of scheduling and working from home.

Cons

Since the acquisition by ACE, I feel the company is headed in the wrong direction. Employees are faced with unrealistic workloads. Chubb's reputation is slipping amongst brokers and insureds, as employees simply don't have the capacity to provide the service once expected from the old Chubb. Pay is mediocre at best. Starting to truly feel like "just a number."

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2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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