Run! Not the Chubb of Old - Claims Adjuster Chubb Employee Review

1.0
Feb 12, 2018
Recommend
CEO approval
Business Outlook

Pros

I have to enter 5 words but seriously ,there are none any longer.

Cons

The claims department is a sweatshop. Management openly demand the expectation of working 24/7, travel at a moments notice to work CAT or handle claims and no work/life balance. Evan Greenberg has handed the reins of claims over to the home office terror "tower" which has many senior claim members leaving. The mass exodus is palpable. Vendor payments are winnowed or non-existent as Chubb no longer wants to authorize any vendor use. After all, someone has to repay the shareholders for the purchase of Chubb so the budget is not just flat, it's subterranean. The mood is bleak. They are actually calling claims staff who left to see if they want to come back, that's how desperate it has become. If you are a customer or considering it, don't.

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5.0
Jun 11, 2026
Anonymous employee
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CEO approval
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Pros

It has good people there

Cons

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2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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