going downhill - Claims Examiner Chubb Employee Review

2.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

competitive pay, temporarily remote, awesome coworkers, holiday bonus

Cons

They have been short staffed for well over a year now and refuse to listen to employees. Even though most of the staff have been struggling to keep up with their work load, they keep taking away assistance and adding more responsibilities. They are losing loyal employees and customers alike, it feels like they're trying to push out some of the seasoned employees. Upper staff's obsession with numbers is causing the customer service that Chubb used to be known for to suffer. They would continually ask me to take on responsibilities that *should* have involved a pay increase and promotion, but I was told promotions are "first come first serve" and not based on merit or responsibilities. Which supervisor you have can also vastly affect your work experience.

Explore other reviews about Chubb

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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