Good pay and colleagues, but huge understaffing issues and constant policy changes that created chaos. - Claims Specialist Chubb Employee Review

3.0
Nov 13, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay was on the higher end of the range for the industry and vacation time was generous relative to other companies. Most of the local management was actively engaged in assisting and supporting the employees reporting to them. Company values diversity and tends to favor internal promotion in many cases. Offered a variety of solid benefits packages that could be tailored to individual needs with relative ease.

Cons

Disorganization, stemming from frequent changes in company policy, organizational structure, processes, software, direction of workflow, and personnel. If you are salaried it is difficult to treat this as a 9-5 job without falling behind. Expect to put in 55-65 on a regular basis. Prior to COVID, working remotely was limited. Company policy was inconsistent on this point, as some departments allowed for only 1 day per week remote while others allowed for 2, and some made exemptions for almost exclusively remote. While you get a relatively nice number of vacation days to start out, taking vacation time is difficult as it often results in a massive backlog of work upon your return. Depending on how busy the time you were absent was it could take anywhere from a few days to a few weeks to get fully caught up.

Explore other reviews about Chubb

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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