Pros
Global reach. Multi Line Experience. Financial stability.
Cons
Company is hyper focused on growth while overworking staff. Hemorrhaging talent weekly and not replacing them leaving those behind to pick up the slack and burn out. Hundreds have gone on medical leave due to stress at all levels of the claim org, Comany has not invested in technology leaving a lot of time consuming manual processes, multiple claims systems, and cumbersome claims experiences for customers. The company has chosen multiple restructuring instead of replacing senior leaders who have quit and this has created holes in oversight in some areas and duplication of efforts in other areas. The company praises claim staff for hard work during a record busy CAT season in one breath then says they cant afford to give fair merit increases because of CAT activity in the next breath. Then the company turns around and offers Hartford billions to buy them. The message? Employee investment and training is not a priority only growth is.