Bad people running a bad company - Claims Adjuster Chubb Employee Review

1.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Old Chubb (prior to merger with Ace) was well run and tried best to do right by its employees. That went out the window 5 years ago. Chubb was a premier claim operation charging its customers top dollar for top claim service and consideration. Unfortunately, that does not exist anymore as top claim employees abandon the "burning building." Chubb is doing nothing particularly well these days.

Cons

Company plows ahead with its misguided agendas until something fails and then they clumsily back out. Honestly, company is now structured like the Roman Empire--bunches of managers, AVP's, VP's, and EVP's vying for political power and capital with CEO being Caesar trying to build an empire larger than his father did at AIG. We all suffered with Covid last year but worst suffering was when we all had >2% raises and sub standard bonuses as company was preparing to bit for takeover of Hartford. Attrition rate among employees now has to be fairly significant. On surface, company appears to be fairly modern with great diversity across the spectrum. Men, women of all ages, races, religions, and sexual diversities, Unfortunately, very few of these people are currently happy at their jobs, at least through everything I have seen or heard. I have witnessed several instances of senior management talking down and outright disrespecting subordinates. The company's compensation and benefits which was once top of the industry has fallen back into the "pack" with other companies. The current "purge" of experienced employees will likely result in younger hires who will be willing to undertake the jobs at a significant reduction in salary.

Explore other reviews about Chubb

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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