Do your research before applying - Field Property Adjuster Chubb Employee Review

1.0
Jul 15, 2022
Recommend
CEO approval
Business Outlook

Pros

- Good pay - Direct supervisor was very good

Cons

- Workload is extremely high and stressful due to constant employee turnover - Lack of work/life balance - Upper management micromanages a lot - Claims systems are very outdated and cumbersome to use and hinder adjusters to process work efficiently - Terrible onboarding/training program - Low adjuster authority makes the claim process for tedious and slow as you have to request authority/permission on nearly every action in the claim After my recruitment and onboarding it didn't take long for me to feel like I was sold a used car that broke down immediately after driving it off the lot. The recruitment at Chubb is all smoke and mirrors. The truth is that they do not onboard employees well at all to introduce you to the numerous outdated systems you use to process a simple claim. And once your brief onboarding/training is up, they will give you all the old work from adjusters that are constantly leaving. Worst of all is that Chubb management doesn't even care to remedy the issues to stop the constant turnover of employees. I'll end on this, I had a major life event that came up and I needed time off to handle it. Management denied my PTO request because they lack adequate staffing to handle claims is a very large market. In my time of need, Chubb was not there for me.

Explore other reviews about Chubb

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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