People Leave Because of Toxic Leadership - Claim Manager Chubb Employee Review

2.0
Jul 23, 2023
Recommend
CEO approval
Business Outlook

Pros

If you are lucky to have a great manager and business unit, the job can be rewarding. The pay & benefits are good for top performers.

Cons

Flexibility does not exist. All of the top claims leaders from legacy Chubb & Ace have been forced out. The best and brightest said they’d rather pay their own health insurance than stay another year. There has been nobody at the top of claims that even understand ‘Claims’ since Doug Poetch, Jeff Miller, and Frank Lattell were encouraged to leave. I think that was 2017. Now 30 year employees are just walking away. And most people think they can replace that experience with some younger, cheaper folks. In our industry, that is a recipe for disaster.Billions in profits. 2% raises. Leadership crushing the spirit out of newer employees. Holding on to awful managers who chase employees away. If all of the departures are in the same team, what other reason could there be?

Explore other reviews about Chubb

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

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