its good and bad, but not getting any better - Senior Engineer GTS Ciena Employee Review

3.0
Nov 7, 2012
Recommend
CEO approval
Business Outlook

Pros

The Ciena can do attitude, just get the job done. Good benefits and pay. Good people and a commitment to training and learning

Cons

Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust ! Middle management are mostly Nortel and its hard to workout who took over who. A huge change in the way customers are supported - an arrogant like it or lump it approach. Metrics a big focus, but CSAT & ESAT pretty much ignored.

Explore other reviews about Ciena

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people who work well together across company silos. Good pay, especially with stock performing well.

Cons

Extremely low attrition (~2% annually) leaves a workforce that is very experienced at Ciena. Unfortunately, this means high resistance to change and low awareness of industry best practices. Low attrition also leads to minimal opportunities for job growth.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, good environment

Cons

Pay is not competitive, very less stock options.

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