Pros
Used to have lots of reasons to like the company but once they terminated the director of operations in SC the call center lost all morale, people who saw sense got out and they were all take and no give.
Cons
They are actively employing work from home people who don't get a decent salary or hours and no medical who are not trained sufficiently for the position. They have rows of unmanned cubicles because of this. The replacement boss showed no interest in his staff or their wellbeing and he has obviously been told by head office to make serious cuts in staff. They'll ask you in the height of the season to work overtime all the time but they don't show any thanks and their pathetic attempts at boosting morale like giving out raffle tickets for winning a small monetary prize doesn't cut it. They don't encourage REAL customer service they talk the talk but they don't walk the walk. It's all about the bottom dollar and whether they are making a profit.