Pros
Fairly Flexible schedule (within guidelines); free movies; free training; great home office support team; room for advancement; 401K matching; decent insurance packages offered; hundreds of locations across the country (and relocation compensation); exciting industry; decent salary (for GMs); much-improved GM Bonus Program; new HR Department bringing in new benefits and Total Rewards Programs.
Cons
Expected to be on-call 24/7 (while upper management is promoting healthy work-life balance...) Can be very stressful Weekends/holidays required Long Hours, Late Nights Inconsistent support from Regional Management, not only from region-to-region but also within the same Region. Theaters can also be shuffled from region-to-region yearly, which makes it difficult to develop a supportive relationship between GM and RL. Too much focus on internal audit scores, without providing any real ideas, plans, or support to improve. Consistently met with accusations when theater doesn't perform up to expectations. Dealing with angry and irrational customers (just like any customer service job). Dealing with employee drama and pettiness (just like any management position) Many times feels like your success depends upon whether or not your employees feel like working that day. Difficult to cross over to Home Office because the Home Office views GMs as "valuable" and can't let go when a GM wants out.