4 day work week but high stress and responsibilities - Service Sales Representative Cintas Employee Review

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

4 day work week and informed training

Cons

As an SSR, you're responsible for a lot; customer complaints, product shortages, bill discrepancies, customers that are in your face yelling/swearing. You are expected to give out your personal cell and email. With the average SSR having over 100 weekly clients, that's a lot of phone calls and emails, while you're already working a busy and physical job. They also claim you can make all these different bonuses. A lot of those bonuses are very small and capped. While I was there, I witnessed SSR's purposely overcharge clients on invoices just so that they could hit their numbers to attain a bonus. I did not enjoy having to have the same conversation over and over with clients that were overcharged.

Explore other reviews about Cintas

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good pay, good people

Cons

Sometimes service issues cause problems

2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The Commission is great. You can make good money in this place.

Cons

While the pay is good, the culture here is not. It is incredibly restrictive. It is very much a “Do what I want you to do, how I want you to do it, and when I want you to do it” management style. They constantly remind you of how much money you can make there which gets annoying after a while. The service team and the sales team are constantly at odds. Not just Cintas, but the industry in general is very sleazy, much like a car dealership. They screw over their smaller customers with enormous year over year price increases. I know a particular salesperson who is having a lot of success their who has no problem lying to his customers, and never answering their calls when the problems come. As long as he keeps the deals coming Cintas does not care. Corporate greed is on full display at Cintas. The Management Development program for college graduates seems like a great opportunity. If you are a young college graduate and you get the opportunity, I would recommend that.

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