Worst experience ever!!! - Customer Service Representative Cintas Employee Review

1.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

I really can't think of any.

Cons

I can only speak for Cintas/Cleanway in Riverhead- the Customer Service Department. This location has SERIOUS problems. I am just one of several people hired hourly recently that did not last beyond a few weeks. The "Account Mgrs" who are supposed to train you are nasty, condescending and so worried about their jobs that they purposely make you feel like you do not belong there. They are a bunch of unprofessional kids who inappropriately do nothing but talk about how drunk they were over the weekend. They are supposed to be "Corporate" but yet they walk around in flip-flops and barefoot in the office. Not-to-mention the disgusting perverted conversations they would have and the cursing you have to listen to daily. If Corporate actually heard any of this most of the department would be fired.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Management Bonus opportunity 4 day work week

Cons

Long days Early morning Weather factors

2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The Commission is great. You can make good money in this place.

Cons

While the pay is good, the culture here is not. It is incredibly restrictive. It is very much a “Do what I want you to do, how I want you to do it, and when I want you to do it” management style. They constantly remind you of how much money you can make there which gets annoying after a while. The service team and the sales team are constantly at odds. Not just Cintas, but the industry in general is very sleazy, much like a car dealership. They screw over their smaller customers with enormous year over year price increases. I know a particular salesperson who is having a lot of success their who has no problem lying to his customers, and never answering their calls when the problems come. As long as he keeps the deals coming Cintas does not care. Corporate greed is on full display at Cintas. The Management Development program for college graduates seems like a great opportunity. If you are a young college graduate and you get the opportunity, I would recommend that.

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