Ok place to work at first - Customer Sales & Service Representative Cintas Employee Review

3.0
Dec 7, 2021
Recommend
CEO approval
Business Outlook

Pros

4 day work week. Benefits are ok, they match up to 3 percent for 401k. General manager at location tries to be fair and is a good boss, unfortunately he can't run the location by himself. Would benefit from new or retrained management staff.

Cons

They keep adding stops to routes already with higher volumes but not lower volume. does not make sense. They act like they are for the employee but they are really for the bottom line. Could be a great place to work if they had a better system in place such as not going through one person who's overworked to assist with every rout request that employees do not have access to do on their own. Dependent on others for certain aspects of jobs which can result in you being the bad guy for your customer. High turn over, team morale lower each month.

Explore other reviews about Cintas

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good pay, good people

Cons

Sometimes service issues cause problems

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

4 day work week and informed training

Cons

As an SSR, you're responsible for a lot; customer complaints, product shortages, bill discrepancies, customers that are in your face yelling/swearing. You are expected to give out your personal cell and email. With the average SSR having over 100 weekly clients, that's a lot of phone calls and emails, while you're already working a busy and physical job. They also claim you can make all these different bonuses. A lot of those bonuses are very small and capped. While I was there, I witnessed SSR's purposely overcharge clients on invoices just so that they could hit their numbers to attain a bonus. I did not enjoy having to have the same conversation over and over with clients that were overcharged.

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