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      Citadel Credit Union

      Engaged Employer

      Citadel Credit Union reviews

      SFSR Position/Job Review - Senior Financial Services Representative Citadel Credit Union Employee Review

      4.0
      Oct 19, 2016
      Senior financial services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good amount of responsibility, fair PTO package, Opportunities for semi-annual and annual bonuses, working face-to-face with members, being a part of a team. Driven CEO with a growth minded attitude. Can be a fun atmosphere at times. Fair amount of opportunities for promotion due to increasing growth of the company.

      Cons

      Dealing with people can be good, but it can also be stressful. Investment goals are a bit much. Pay is decent compared to other banking institutions, but is under market value compared to the goals and responsibilities of the position. Benefits are sub-par at best, with the exception of dental and eye care.

      avatar
      Citadel Credit Union Response
      9y
      Thank you for your feedback and suggestions. Annually, Citadel conducts a review of all salary ranges and adjusts salaries accordingly based upon the marketplace. It is important to Citadel to offer equitable and competitive compensation packages to current and prospective employees. Additionally, Citadel reviews benefit plans annually. Recently, Citadel switched insurance carriers and added a second plan option based upon feedback from employees.

      Explore other reviews about Citadel Credit Union

      5.0
      Jul 8, 2026
      Member care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team culture, competitive compensation, and opportunity for remote work.

      Cons

      Work-life balance, strict performance metrics, lack of opportunities to move different positions.

      4.0
      Jul 8, 2026
      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

      Cons

      From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

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