Don't get trapped! - Custody Administrator Citco Employee Review

2.0
Sep 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Free beverages (coffee, soft drinks, juice, beer)

Cons

High turnover rate - Minimal/sloppy cross-training practices… you really need to learn along the way if you’re new. - Flexitime is a joke as you’re expected to work late constantly… no work/life balance, can’t even leave your desk for 10 minutes without being jumped on with a million questions from your useless co-workers upon arrival. - No opportunities to advance, change departments or roles - Citco is not interested in retaining talent, so when experienced employees end up leaving the few remaining knowledgeable employees are burdened with more work (of course, without an increase in salary). The employees who “play dumb” are not expected to learn more to cover the loss of manpower. - There are managers/VPs who have superiority complexes and consider anyone who isn’t a manager/VP or fund accountant as beneath them. They are not as important to the company as they believe they are (as I’ve seen many top level managers get the axe over the past year), so who knows why they think that they can walk all over people… This attitude extends to interdepartmental politics, as traders and accountants view custody as indentured servants. - Cliquey environment especially among the large number of Asian employees who do not believe they have to listen to anyone who isn’t White or Asian (unless they need something from you, then they temporarily become your best friend). - You will NOT get recognition for your hard work. You can work like crazy for months and get as many “Thank yous” along the way, but come review time, your manager will nitpick your work ethic (sometimes, they make it personal… was once told that how I did something was “annoying”) like you wouldn’t believe.

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Citco Response
9y
Dear Reviewer - This is not the Citco I recognise and indeed there are policies and practices in place In the Toronto office and throughout Citco to ensure that our promotion process, talent review process and recognition programs assess employees fairly and by consistent performance and competency standards. However we take such feedback seriously and will ensure it is shared with the appropriate leaders. Thank you.

Explore other reviews about Citco

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture and energy from people

Cons

Work can become tedious at times

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Citco Response
1mo
Thank you for the 5 star review, It is great see you experiencing our work culture and the camaraderie you have with your colleagues. We would also encourage you to explore more internal communication channels available to you to address your specific concerns. Thank you for sharing comments and for the 5 star review!
4.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Its best to work here for a few years and gain experience elsewhere.

Cons

Company went from 2 days on-site to now 3 days on-site, i dont mind it but this company has low morale and all the employees are sick of this place now. If you want a high salary but no opportunity to advance this is the place for you. 80% of the company is senior level and no room for growth or promotional opportunities.

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Citco Response
2mo
Thank you for the 4 star review. We strive for work life balance with our hybrid working policy, working in the office as a team contributes to our collaborative ethos in Citco. We would also encourage you to explore more internal communication channels available to you to address your specific concerns.
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