Good pay and training, but constant monitoring - Bilingual Customer Service Representative Citi Employee Review

Users say... "Benefits are good and to some extent if manage well the work balance can be good too." "Work life balance is good but it all depends on where you work and at your managers discretion." "The people are great and genuinely helpful and willing to contribute to your development as an analyst." "Culture is good and relatively flat" "The pay is good and the facilties we are provided with are also good enough." 

Users say... "The management was poor Very bureaucratic system with poor communication within management vertices and across teams" "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" "1. Managers in certain pockets can be bad or inexperienced" "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." "Extended working hours are glorified"