Like very high stress, backstabbing, and low pay? - Customer Service Representative Citi Employee Review

2.0
Jun 20, 2013
Recommend
CEO approval
Business Outlook

Pros

they have really good medical benefits, fmla, short term disability, vision, and dental, 401k matching worked with some great people

Cons

office politics high turnover very stressful environment employees doing the right thing are treated shabbily even though co policy is "do the right thing" work environment is very structured expect to get backstabbed by management watch out if you make a higher wage than entry level –they’ll find any excuse to get rid of you to save a buck (bonuses are hard to come by even if you qualify) they promote advancement opportunities - but not many see any wage is not median w/the rest of the USA or even locally

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very laid back work env

Cons

Slow management and bureaucratic decision process

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and work/life balance if you're on the right team.

Cons

Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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