Culture that allows self-motivated to thrive. Positive, not cut-throat. - Anonymous employee Citi Employee Review

5.0
Jul 8, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Perform well and you will be recognized and encouraged. Learn how to weave your way through the systems and the knowledge will become invaluable as you grow. Pay scale on the high side in comparison to other retail banks BUT you will work very hard for the extra $$ - staffing is very lean within the branch network and you will be expected to do more than you would with the same title in another bank. Client facing staff is knowledgeable and cares deeply about clients.

Cons

Certain area directors and branch managers create negative microcosms within a larger corporate structure that is more positive. Fiefdoms exist where leadership is reactionary and negative and not even all that competent. However, it is possible to navigate the tricky waters and succeed despite this. Move to a different branch or line of business and you can find excellent leadership and be valued. Help line is not consistently helpful, can take a very long time to resolve issues, especially IT.

Explore other reviews about Citi

5.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice campus, on-site cafeteria with many options, on-site gym (fee is approx $15/mo). Nice/newly renovated buildings, with nice amenitites (break room, jump in/out offices for privacy). In general, work-life balance was good, especially being able to work remotely (additionally) as needed.

Cons

They tend to do re-orgs fairly often (every 1.5 years or so), so it can be hard to get promoted within your current role, you should plan on applying for other roles within the firm, at the level you are looking to be promoted to. Must work in office at least 3 days/week starting in 2026, used to be 2 days a week from 2021-2025. Which means parking will be crowded if you don't get there by 9am. Work stations are not reserved, so if you don't get there early enough and if you don't have a co-worker saving you a spot, you might not find a seat in your work area very easily.

1
3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and work/life balance if you're on the right team.

Cons

Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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