Benefits good... job will drive you insane. - Customer Service Citi Employee Review

3.0
May 14, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits are good and the people i work with are great.

Cons

I work at a call center and it can literally drive you crazy. There alot of people that actually take prescription drugs in order to deal or leave on short term disability. Taking back to back calls for hours is just not enjoyable. Especially if the people you talk to are enraging and moronic yet make more money than you.

Explore other reviews about Citi

5.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Top tier compensation, good work life balance

Cons

Lots of red tape, slightly siloed

4.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong global platform with exceptional exposure to complex clients, markets, and products. Citi offers significant opportunities to build an international career, work with highly talented professionals, and develop deep expertise in banking and financial services. The global network and breadth of the organization are major differentiators.

Cons

The size and complexity of the organization can create bureaucracy, fragmented decision-making, and lengthy internal processes. Organizational changes and frequent restructuring can also affect continuity, while navigating multiple stakeholders sometimes takes significant time and energy away from clients and business execution.

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