High pressure environment & micromanagement - Wealth Management Citi Employee Review

When I first began at Citi almost everything was great, the leadership, culture, and benefits. As the year 2024 began things flipped upside down. There is daily micromanagement to ensure you are selling products and required to have an explanation if you did did not sell insurance, an investment product, or refer to other bank partners. In addition to the micromanagement you will also be required to make a high volume of calls each day. The calls will quickly add up with dissatisfied customers expecting you to resolve their issues that upper management has yet to resolve. You are stuck being the middle man between customer satisfaction and upper management fixing issues that frankly never get resolved. Your goals will never be clear with management constantly making changes. At times you will be mid way through the quarter when goals change therefore impacting your bonus. On top of that you are constantly reminded of layoffs and that nobody is safe as if that is going to result in increased performance. Career growth isn't clear and how can you expect it to be when there is so many layoffs. I would high advise against joining this company at least for the next 2-3 years until things get better.