Good - Customer Service Representative Citi Employee Review

5.0
Aug 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Training is tedious, but job is fairly easy as long as you have a good mindset and healthy home. I just unfortunately had health issues along with another family member so was difficult to commit to the schedule.

Cons

They use a third party company for medical leave, which both they and Citi have limited means of contact outside of phoning in.

Explore other reviews about Citi

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Job security Plenty of time off Welcoming

Cons

Back to back calls Minimal pay increases Hard to move up

4.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong global platform with exceptional exposure to complex clients, markets, and products. Citi offers significant opportunities to build an international career, work with highly talented professionals, and develop deep expertise in banking and financial services. The global network and breadth of the organization are major differentiators.

Cons

The size and complexity of the organization can create bureaucracy, fragmented decision-making, and lengthy internal processes. Organizational changes and frequent restructuring can also affect continuity, while navigating multiple stakeholders sometimes takes significant time and energy away from clients and business execution.

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