It’s a good place to work if you need a job - Customer Service Representative Citi Employee Review

3.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

They have great benefits, and you get to work from home with certain positions. Certain locations will have schedules available for you to choose from but mostly afternoon/night work from my experience.

Cons

The expectations they set for their employees can be very overwhelming and if you don’t meet the goal, they set for you which is based off of some aspects that you can’t control you will be written up and potentially fired. Their favorite motto is “the C in Citi means change “ because once you get something down, they will immediately change it. Also, there is no job security not even for management positions.

Explore other reviews about Citi

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great benefits

Cons

None really, no complaints at all

4.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong global platform with exceptional exposure to complex clients, markets, and products. Citi offers significant opportunities to build an international career, work with highly talented professionals, and develop deep expertise in banking and financial services. The global network and breadth of the organization are major differentiators.

Cons

The size and complexity of the organization can create bureaucracy, fragmented decision-making, and lengthy internal processes. Organizational changes and frequent restructuring can also affect continuity, while navigating multiple stakeholders sometimes takes significant time and energy away from clients and business execution.

See reviews by: Helpful|Rating|Date|All