Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      Frustrated - Contact Center Citizens Employee Review

      1.0
      Sep 30, 2025
      Contact center
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO and benefits package are good

      Cons

      This company struggles with poor leadership and outdated practices. Management often operates within cliques, which creates a culture of favoritism instead of fairness. Wages are low compared to industry standards, and employees are forced back into the office with little to no flexibility—despite the clear benefits of hybrid or remote work models. Leadership lacks diversity and fresh perspectives, which contributes to poor planning and outdated technology that slows everyone down. The company frequently highlights employee tenure as a point of pride, but in reality, it reflects a culture where people stay well past their prime, resistant to change and unwilling to adapt to modern ways of working. Overall, the lack of innovation, flexibility, and genuine leadership development makes this a frustrating place to work.

      avatar
      Citizens Response
      8mo
      We appreciate you taking the time to share your feedback. Every review helps us better understand the colleague experience and identify opportunities to improve.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

      See reviews by: Helpful|Rating|Date|All
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      Citizens reviewsCitizens Contact Center reviewsCitizens review