Great exposure to wealth management operations and projects - Business Analyst Citizens Employee Review

4.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong exposure to real business processes, not just documentation. Business Analysts are involved in initiatives that impact operations, advisors, and client experience. Good opportunity to work cross functionally with tech, operations, and front office teams. Work feels meaningful and tied to how the business actually runs. Team culture is professional and generally supportive, and there is room to take ownership if you are proactive.

Cons

Like many large financial institutions, processes and approvals can move slowly. There can be multiple layers of review before changes are implemented. Priorities sometimes shift as new initiatives come in, which can make planning harder. Systems and legacy processes can be complex, so the learning curve at the beginning can feel steep.

Explore other reviews about Citizens

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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