Culture of Chaos, Fear, Blame - Finance Citizens Employee Review

1.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The compensation and PTO are above average for the industry.

Cons

The culture of chaos, fear, and blame is one of the worst I’ve seen. They have an extreme short term focus. There’s an intense pressure to hit monthly and quarterly numbers which results in no long term planning at all. The fear amongst executives is palpable and, when things go wrong, they are quick to blame those below them on the org chart. To make things worse, their forecasts are out of touch with reality to where you wonder whether they actually understand the industry they work in. It results in an environment where there's no leadership and everyone is scrambling. The amount of PowerPoint slides they produce is ridiculous. Endless slides with basic reporting which they consider “advanced analytics.” Work/life balance is nonexistent. You’ll work evenings and weekends compiling PowerPoint slides and you’ll also get emails late at night and on weekends that you’ll be expected to respond to. Someone will send an innocuous email and everyone on copy will feel the need to respond to it so you’ll get these random blow-ups that come out of nowhere. Finally, it’s an unfriendly environment for new hires. You won’t get any training or help getting up to speed. Everyone has either been here for 20 years or for less than 2 years and the long tenured employees have no interest in helping new hires. Stay away from Finance and Deposits as those two areas seem especially bad. The worst part is that you won’t see any of these red flags during the interview process or even your first month or two on the job. They’ll offer you above market comp, you’ll take the job, and regret it within a year.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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