tread lightly with this company and who they got running it - Contact Center Representative Citizens Employee Review

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

Banks are usually quite and peacefully, its nice to have a peaceful working environment, to see the smiling faces of our branch customers and hear their lasting memories or funny jokes!

Studying the products during down time can cause for some sleepy moments, be sure to stand up and take a small walk to the restroom or front door of the branch if you are able! Other cons, when you think you have studied as much as you can and then one customer has questions you can not seem to find the answers to off the top of your head!