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      Citizens

      Engaged Employer

      Citizens reviews

      LB/SBR - Every Retail Branch Position Citizens Employee Review

      3.0
      May 13, 2016
      Every retail branch position
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to learn the basics of banking. Decent training program. Technology is finally starting to catch up. Sales goals are not unrealistic.

      Cons

      Treat employees like they are school age kids. Very high turnover. Flawed reporting that leads to pressure on employees that do a great job. Crisis of identity. They act like they are a top big bank but pretend to be community focused. Harbor a culture of gaming and lack of integrity. Branches are constantly short staffed or staffed with "bodies" leading to bad customer experience and causing hard workers to lose out on bonus. They seem to find anyway possible to take your incentive away.

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      5.0
      Jun 13, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of opportunity and great culture

      Cons

      A bit spread out geographically odd

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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