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      Citizens

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      Citizens reviews

      Universal Banker - Universal Banker Citizens Employee Review

      4.0
      Nov 14, 2016
      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company, a detailed training program for newcomers, great coworkers, A lot of PTO from the start, a great management team, a wide range of benefits some of which are great, you get to learn the various aspects of banking: customer service, teller line, sales and referrals

      Cons

      It is a sales job with unrealistic goals, incentive plan is attractive but misleading: many stars have to align in order get your incentive / bonus (new checking accounts, new to money goals, branch customer experience score.) As a result, employees are pretty demotivated and there is high turnover. You pay a lot for Cigna medical insurance with Express Scripts, and then you pay a lot for services after. 401K has low 4% company contribution

      Explore other reviews about Citizens

      5.0
      Jun 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work environment with great management

      Cons

      Nothing negative to complain about

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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