Personal banker - Personal Universal Banker Citizens Employee Review

2.0
Jan 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Pto, holiday, schedule flexibility, and the employees you work with. You get to meet a variety of different customer personalities throughout your time here.

Cons

Working on the retail side of the business you are at the bottom of the totem pole. The pay is not sufficient for a banker and the pressure falls on you to hit unreal daily sales goals. I have heard many stories where bankers have opened fake accounts similar to Wells Fargo. Retail banking is unfortunately a dying business and money is their top priority which you will get none of.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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