Customer Service/Contact Center Specialist - Contact Center Representative Citizens Employee Review

2.0
Oct 28, 2017
Recommend
CEO approval
Business Outlook

Pros

8 to 5, PTO, Benefits, Colleagues are sweet

Cons

Management sucks- there is way too much favoritism and some sups talk to you like you're 10 years old. Very little room for growth in this department unless you are one of their favorites. If you start in CS just know you will have a hard time transferring to another department. It's best to come into this company in a different area. It is very unorganized, and there is little to no communication Benefits are expensive and would highly recommend to not choose the Health Savings Account option as it is a rip off. You can barely take time off when you need to. There is always an excuse too many people are off in one day.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All