It might be them, it might be me but... - Personal Banker Citizens Employee Review

3.0
Jan 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Large infrastructure means a lot of job postings within the company. Lots of branches provide flexibility with life changes, etc. Training stretches over 3 months so you can't say they don't try. If you're in your early 20s and don't have a real path yet, a Personal Banker position offers a safe salary and a great opportunity to learn about sales and finance. A little bit of customer service/sales experience should be enough to get you an interview, at least, and you could a whole lot worse south of 30.

Cons

Business approach is still rooted in outdated marketing techniques and antiquated sales goal priorities. Bottom line is all about quantity over quality. They say they want you to build relationships with your current customers, but they base payouts almost solely on new low-end business that you basically have to get by pestering shoppers at a grocery store. I realize this is mostly rooted in my own sales/business philosophy countering with theirs so I won't go on (though I could) and I'll give them a 3 (though I'd prefer 2.5). It's a safe salary and they seem committed to making it work with new hires though, so it certainly could be worse if you're looking for a start. I am hoping in time to work out the kinks, but again when the sales strategies so central to the job are so skewed toward telemarketing and shoulder tapping, it's tough to see a long future together.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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