You are a salesman despite your title - Assistant Branch Manager Citizens Employee Review

1.0
Apr 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Fellow colleagues PTO Benefits were attractive

Cons

Citizens has a customer prospecting system that you are expected to use to make cold calls that are borderline obnoxious. Expect to call the same customers more than once . Your sales results depend on whether the customers qualify and accept the offer for different products the bank offers. There are no metrics designed and used to reward colleagues for those instances where the colleague was able to sit with the customer and run the application for a certain product despite the customers inability to qualify for various products. ABM's should not have there own individual goals but oversee and coach to the overalls teams goals, like the Branch Manager.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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