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      Citizens

      Engaged Employer

      Citizens reviews

      Was a great place to work - Vice President Citizens Employee Review

      5.0
      Apr 5, 2009
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great manager (who is no longer there) and a great team of co-workers. I joined Charter ONe when they first came to Indianapolis and I thought it was a great place to work. The people in the branches had a unique, positive attitude towards banking and the commercial teams were great. This was overall an excellent place to work that had very fair compensation and excellent bonuses.

      Cons

      They just sold all of their branches, so it's probably tough now. They should have grown their presence rather than selling off the branches to Old National. The Starbucks concept was a great one.

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      5.0
      Jun 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work environment with great management

      Cons

      Nothing negative to complain about

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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