Don’t let the fake reviews fool you! - Anonymous employee Citizens Employee Review

1.0
Jul 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid time off 18 days first day Bank Holidays off Weekends off if in a traditional that is not open on Saturday.

Cons

Cold calls you will have a call night where you have to call existing customers looking for sales. They also assign call blocks for cold calls throughout the day. Friday is a long day. Universal banker is basically a teller. You are on teller 90% of the time the other 10% is trying to get caught up on banking policies and regulatory assessments that must be completed monthly. Even if you are on teller you are expected to sell and if you don’t sell your yearly raise will be affected. Most of the managers are unqualified. I had one good manager in 3 years working for the bank. I actually had one branch manager tell me I wasn’t allowed to laugh. The compensation package is bad as far as incentive especially if you are in a Lower level branch. You must get the best hourly rate possible in negotiations. The recruiters will lie and tell you that you will make all of this incentive and the stars have to align to even get paid out. I once hit all of my numbers over 150% and my payout was 400.00 not worth all the work. You are expected to do paid outside of the bank events which can break into your free time which is why most go into banking for a home-life balance. I’ve seen the top sales person in the region only make 40k and they were constantly networking outside of the bank and banking hours.

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5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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