Great ideas, poor execution - Banker Citizens Employee Review

2.0
Nov 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Company culture is REALLY trying to improve an old man's industry and turn it exciting to attract newer, or younger and sharper employees. The sales side is not very demanding, not meeting your goals or generally wasting a lot of your time overall is hardly ever punished. Decent benefits and relatively high hourly pay.

Cons

expectations are unclear. Company itself is not sure whether they want to focus on sales, or on customer service, and typically folds at the mercy of the customer on the simplest rules. Goals are unrealistic, bonuses are promised and hardly ever attainable. Too many sales are "lost" or found reasons to not give credit for. Too much time spent being a telemarketer.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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