Gone down hill over past 5 years!!! - Branch Manager Citizens Employee Review

1.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

At this point I have no PROS to report.

Cons

Colleagues are no longer valued as they were under the leadership of Larry Fish. RBS has come in and changed the entire atmosphere of Citizens Bank; for the worst!! Life at Citizens Bank is soley about the numbers now. Of course numbers are important to any organization; but without your valued, dedicated, loyal colleagues you wont make those numbers.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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