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      Citizens

      Engaged Employer

      Citizens reviews

      Good benefits, zero job security, limited advancement opportunities - IT Manager Citizens Employee Review

      3.0
      Oct 23, 2019
      It manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for Citizens Bank for 10 years and this is an honest review. The colleagues are great, the benefits are on par with industry (not quite as good as Fidelity's), the pay was a bit lower than industry standard. The work from home culture is excellent, that's one big thing Citizens has going for it.

      Cons

      There is no job security, and lay-offs are not tied to your performance, but rather to office politics. Every fall, they restructure and let good people go, while, often, useless employees manage to stay on. It's a weird practice. It is also hard to advance internally: Citizens will always pick external candidates over their own, and the pay ranges candidates are offered for the same job as you are frankly outrageous. So: great if you are external, just don't stay too long or get too comfy, and don't expect to move up through hard work and dedication, as that will never happen. Culture on paper sounds good, "Customers - Colleagues - Community - Shareholders" - though it's all about the Shareholders now, to nobody's surprise.

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      Citizens Response
      6y
      Thanks for posting a review. We're sorry to hear your experience did not match your expectations. We conduct performance reviews twice a year to evaluate each colleague's contributions. Compensation decisions are based on a "pay-for-performance" philosophy, factoring in components like individual and business line performance. Our compensation adjustments reflect that model. Additionally, restructurings occur so we can continue to operate efficiently. In the first half of 2019, 770 colleagues took on new roles and another 1,148 colleagues were promoted. If you'd like to share more, we encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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