Stressful - Relationship Banker Citizens Employee Review

1.0
Feb 14, 2020
Recommend
CEO approval
Business Outlook

Pros

The only pro at this time is PTO.

Cons

If micromanagement is what you like, this is the job for you! They are pushing the customers out of the bank and expecting the bankers to do more to get them back in. Check ups are the most ridiculous things that customers are not interested in. Whoever is coming up with these ideas should actually spend time in the branches to understand what our customers want. Call night is awful! How many times do you answer the phone when a telemarketer calls? Being hung up on constantly and told "sorry my husband is deceased" please do not call again, is no fun at all. It is all about the numbers. Really tired of being told "must be held accountable".... It is all about the numbers not about the customers. Have gone back to the stone ages with 3 ring binders and printing every piece of paper to put in them for regionals to go through and criticize. If it did not work 10 years ago why on earth would it work now? They never have a good thing to say only the bad. Sell, sell, sell or else! Loyalty and commitment mean absolutely nothing at this bank. You will leave at the end of each day with your head feeling like it is going to explode from stress. It is actually sad. There is a revolving door of colleagues. Today people do not want to be treated like they are worthless unless they are exceeding unattainable goals. We work hard everyday no matter what. I take my job seriously and it makes no difference. I always do what is best for my customers. I am not going to sell them something they do not need just to reach a goal that I get very little incentive for.

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Citizens Response
6y
Thank you for taking the time to share your feedback. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you’re experiencing so that we can look into and address as appropriate.

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Pros

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Cons

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3.0
May 4, 2026
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Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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