This has been my worst experience with a company in my entire career. - Licensed Banker Citizens Employee Review

1.0
Feb 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Honestly, there are really no "pros" to this job. The positions was very abusing. The company paid for security licensing, so that would be the only positive piece I can think of.

Cons

All they care about is making sales and customer appointments. I was forced to resign solely because I did not make enough telemarketing calls and customer appointments. With that in mind, I was still meeting all my sales goals, and was still forced out. I think that alone says it all. Very stressful environment, high turnover, no one is happy, management plays favorites, gossiping is tolerated, and your made to feel inadequate on a daily basis because your not making enough telemarketing calls. Constantly pushed to force people into loans they don't need, which made me very uncomfortable. Either way, you are not allowed to question the culture.

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Citizens Response
6y
Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take these types of allegations seriously. We encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can further discuss and look into your concerns.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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