Citizens Is Going Crazy! - Teller Citizens Employee Review

2.0
Jan 22, 2010
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Good amount of time off. Ability to buy an extra week of vacation. 401k and pension are worth it. Immediate co-workers are general fun to work with.

Cons

Where do I start? There is not enough staff. We are spread so thin its hard to function. The micro managing is ridiculous. Tellers have pop-up prompts to present to customers and have to write down their "meaningful conversations" with customers daily. You have to make individual goals to get any incentives and the goals go up every quarter. If you don't make appointments, expect to be hounded until you do. I feel as if I am harassing my customers. It is not at all fair to them. I would not bank there if I didn't work there. There are currently no raises either and if you do good on one goal they will just turn to the one you didn't make and ask you why. There is no recognition. We have daily goals on credit cards, checking, loans and investment appointments. Also a new focus every day. You never no what you are actually supposed to be focusing on. It's very confusing.

Explore other reviews about Citizens

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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