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      Citizens

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      Citizens reviews

      chaos - Senior Project Manager Citizens Employee Review

      2.0
      Nov 7, 2020
      Senior project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When i joined the company, the culture was supportive - almost family-like - and a majority of the colleagues seemed to understand, and actively contribute to, the execution of a clearly defined company strategy. Unfortunately, this has changed dramatically over time.

      Cons

      Current "Transformation Program" is being poorly communicated and poorly executed. Within an environment of rolling and seemingly random layoffs, no clear direction from leadership, no training to support transition to "Agile", mass confusion among the "doers", lack of sufficient dedicated resources, mostly remote interactions, and huge uncertainly amid increasing rumors of bank's imminent purchase have resulted in zero productivity and utter chaos.

      avatar
      Citizens Response
      5y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn’t been what you hoped it to be. This is certainly not the type of culture that we support. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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