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      Citizens

      Engaged Employer

      Citizens reviews

      If you're lucky enough to get a review or a manager that is intelligent and can complete one correctly... - Banker I Citizens Employee Review

      2.0
      Mar 5, 2010
      Banker i
      Recommend
      CEO approval
      Business Outlook

      Pros

      customers are great and they need your help if you care, there is room to learn and grow but you really have to work hard for it

      Cons

      Once you work there you realize there are many overpaid managers that are there only because of a resume or because they have just been there for a while, but they do not work hard at all nor deserve the position and furthermore the salary they have. Its offensive that no matter how hard you work the chance that it will take less than 10 yrs to get up to their salary is pretty slim to none. Also there is poor direction and training too often people dont know how to do their job correctly and the correct information is not communicated effectively.

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      5.0
      Jun 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work environment with great management

      Cons

      Nothing negative to complain about

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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