Lots of potential, great benefits, senior managers are out of touch - Colleague Citizens Employee Review

5.0
Jul 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Easy to stand out if you are excellent. Nice benefits (matching 401k up to 5% of pay plus 2% nonelective, and tuition reimbursement, health savings accounts and adoption assistance), but they used to be 6% and 3%. Direct managers are really helpful but stretched far too thin.

Cons

Senior managers seem to have their own agenda - on paper they want feedback, but it's understood that you should not provide it to anyone besides your direct manager.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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