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      Citizens

      Engaged Employer

      Citizens reviews

      Do not recommend !!!! - Anonymous employee Citizens Employee Review

      1.0
      Oct 17, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and loved meeting customers

      Cons

      Bosses are not accountable for the horrible treatment of employees or customers at all. HR will cover for them and give you the run around, or blame you in the end. They say they are all about the customer satisfaction, but the programs in place are not customer friendly at all. You really need to understand a customer does not like to wait, nor does the customer like a bad attitude. It is not an inconvenience to take care of customers!! You were hired to take care of the customers!!

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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