Company reshaping itself after initial IPO; future direction uncertain - Anonymous employee Citizens Employee Review

2.0
Nov 18, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good flexibility to work from home or remotely. Strongly believe in recognition programs, almost to a fault. Friendly co-workers who want to do the right thing.

Cons

It's a company that has been largely dormant for years and is now trying to fix all the problems within an 18-month time frame and it's stressing out many employees. The culture is old school financial institution. A lot of managing up and taking direction from executives without question. There's a bit of "if you don't drink the Koolade you may not be part of the club" mentality. Many people have been there for awhile and often are not open to new suggestions.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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