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      Citizens

      Engaged Employer

      Citizens reviews

      Really bad experience after my company bought by citizens - Developer Citizens Employee Review

      1.0
      Apr 2, 2022
      Developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seemed like good work life balance.

      Cons

      The private mortgage company (FAMC) I worked for was purchased by citizens. A key member of the data transition team quit near the beginning of the transition. Immediately afterwards, several members of the transition team including myself were given raises as an incentive to stay. Once the transition was complete, the raise did not show up on my paycheck. When I went to my boss to inquire about this, he had me close the door and informed me that upper management had denied the raise he had told me was a done deal, and he was really sorry. The timing was extremely suspect. Fortunately I was able to leave soon thereafter.

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      Citizens Response
      4y
      Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 so that we can look into your concerns.

      Explore other reviews about Citizens

      5.0
      Jun 18, 2026
      Managing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing culture and values. Growth-oriented

      Cons

      Not many to speak of

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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