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      Citizens

      Engaged Employer

      Citizens reviews

      Bad, getting worse - Vice President Citizens Employee Review

      2.0
      Sep 14, 2010
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and salary are OK. Some departments liek mine have a number of qualified employees. Good for aggressive salespeople.

      Cons

      Horrible upper management losers sent from UK, crazy RBA Americas company full of executives in search of a purpose overseeing the bank while admittign they know nothing about retail banking. Branches staffed with employees from retail stores who have no clue as to the difference between selling jeans and securing people's monetary assets. Waste huge amounts on ridiculous advertising campaigns produced by expensive ad agencies in order to drive sales but their slogans are empty and their employees often incompetent.

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      5.0
      Jun 13, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of opportunity and great culture

      Cons

      A bit spread out geographically odd

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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