An atmosphere of distrust and stress - Anonymous employee Citizens Employee Review

1.0
May 9, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunities for promotions and career growth; employee stock purchase program is a plus; coaching focuses on setting your own goals; training is excellent.

Cons

Management above the branches creates atmosphere of fear and distrust; branches are consistently short staffed; best employees ultimately leave for better jobs with friendlier banks; bonus structure changes constantly, often retroactively. Recently slashed 401k match to below competitors. Care more about upselling than service. Staffing issues prevent branch managers from doing their jobs. Hours are horrible, especially if you are salaried and short staffed (quite common).

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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